Travis County STAR Flight provides a process for patients who are unable to pay their emergency air medical transport bill in full to request financial hardship assistance. This page walks through the application process step by step and explains where to direct related billing or records requests.
Request Financial Hardship Assistance
If you are experiencing difficulty paying your STAR Flight bill, you may request financial hardship assistance. Submitting a request places your billing account on hold while your information is reviewed. The steps below explain how the process works and what to expect.
Complete the Personal Financial Statement
Download and complete the Personal Financial Statement form. The form must be fully completed and notarized before submission.
Gather Supporting Information
You may include a personal letter or additional documentation that helps explain your financial circumstances. This information may be considered during review.
Submit Your Request
Submit your completed and notarized Personal Financial Statement using one of the following methods:
| Travis County STAR Flight 7800 Old Manor Rd. Austin, TX 78724 |
|
| Fax | 512-854-6466 |
| lauren.hill@traviscountytx.gov |
Billing Account Placed on Hold
Once your request is received, your billing account will be placed on hold. You will not receive invoices while your request is under review.
Review and Determination
Your request is reviewed along with the patient chart and any additional information provided. A determination is made by Travis County Emergency Services leadership.
Outcome and Next Steps
You will be contacted to discuss the outcome of your request and any next steps related to your account.
Lauren Hill
Executive Assistant, Travis County Emergency Services
lauren.hill@traviscountytx.gov
512-854-1214
Billing Questions and Payment Information
The information below is provided for general billing or payment questions.
Billing for patients transported by STAR Flight is managed by EMS Management & Consultants (EMSMC).
- EMSMC Customer Support: 800-814-5339
Contacting EMSMC does not replace submitting a financial hardship assistance request.
Records Related to STAR Flight Services
For requests involving patient records, billing records tied to an individual, subpoenas, or HIPAA authorizations, STAR Flight handles intake directly. Place your request through any of the avenues below:
| 512-854-6464 | |
| Fax | 512-854-6466 |
| Sffax@traviscountytx.gov |
Public Information Requests
Requests for other public records under the Texas Public Information Act are handled through the County’s Public Information Request process.
