All applications for utility assistance submitted in 2022 expire on December 31, 2022..
Renters in Travis County needing assistance can contact Texas 211, a free social service hotline available 24 hours a day, seven days a week. They can call 211 or
(877)542-7905 or visit https://www.211texas.org/.
Homeowners needing assistance can contact the Texas Department of Housing and Community Affairs. The Texas Homeowner Assistance Fund Program is available to help with mortgage, property tax, insurance, and HOA fees.
Separate programs continue to be available to help eligible Travis County residents with utility payments, food pantry, and other services.
Application Process
For food pantries please call the community center of your choice to find out about getting food assistance. Most Centers can help you the same day, but may need to schedule appointments to help ensure social distancing.
Required Documents
- Photo ID (drivers' license, military ID, State ID, etc.)
- Social Security Card/Numbers for any household members who have them
- Proof of ALL household income for the past 30 days (pay checks, check stubs, Social Security award letters for current year, unemployment, child support, workers compensation, etc.)
- For utility assistance - current utility bill or termination notice
- For CEAP federally funded Utility Assistance proof of identification and citizenship is required for all household members
Failure to provide the required documents will delay or deny the processing of your request for assistance.
More information about required documents
Intake Procedure
- Applicants are required to complete an application online or at any of the six centers for financial assistance, weatherization, home repair or Social Work services
- Travis County residents may apply at any of the community centers and do not have to go to a Center based on location.
- Applicants unable to visit centers in-person can call for an application to be mailed, or faxed to them.
